To rent an item, browse from our selection of garments, when you’ve found the one you want, go to the calendar and select the date of your event you will be wearing it on, add to cart, and then go through the check-out process.
The cost to rent each item is displayed on both the collection pages and on their product page on the website, we charge a flat rate of $12 postage for all items and this includes both the overnight courier postage to you and the return postage back to us.
Items are posted on the overnight courier service through NZ Post and we aim to have your rental delivered to you at least 1-2 days before the date of your event.
You will receive a return bag in with your item that is pre-addressed to me, you will need to put the rental into the post bag, and drop off over the counter to be scanned (not in a drop box/pot box) at your nearest NZ Post Shop before 4pm the next working day after your event.
We accept: Visa, Visa Debit, MasterCard and Laybuy. Please follow the steps online to complete your order.
If your order is placed successfully you will receive a confirmation on screen with the order details, and a confirmation email will be sent to your email address - please make sure your contact details and address are correct before checking out. You will also received a confirmation email. Please check your spam/junk.
If you can't see your confirmation email in your inbox, first check your junk/spam. If it's not in your junk inbox then you have likely entered your email address in wrong and will need to email me to fix this.
Yes, of course! If you accidentally put in the wrong address or the form auto-filled on your computer when you placed the order, please email me as soon as you realise so I can change it manually. Once an order has been sent we cannot change the delivery address it is going to.
Yes, we offer in house try ons on a Wednesday afternoon - evening for people in Blenheim or we offer postal try ons ( sent on a Friday ) for the rest of the country. Bookings can be done online.
If you have a credit voucher code this is valid for one year from date of issue, you would have received an email with the code at the time it was issued. Enter this code into the "discount code" box at the checkout.
If you have lost/cannot find my email with the code, first check your junk/spam folder, search treasureboxx in your emails, and if you still cannot find it please send us an email and we can resend you the information.
Please note if your credit voucher code says expired/ not valid when you try and imput this into the discount section this means it can no longer be used.
We are pretty quick at processing and packing your order, so please get in touch ASAP and we may be able to amend your order if it hasn't been processed and packed yet.
All rentals are sent with a return bag, folded up either on top of the garment/s in the package you receive, or folded into the garment/s before being placed in the bag. Please check inside the package for this, trust me, it's there.
Firstly, email us to let us know you've lost it so you don't get charged late fees ($25 per day an item is late being returned) when no scans come onto the associated tracking number for your return.
You will need to purchase a new post bag to send the garment/s back in, and purchase an overnight courier non-signature ticket for the new bag and email this new tracking number to me as soon as you have sent it. Please contact for return address.
To check the availability of any item, simply go into the product page for the item you are wanting to book and check the calendar for availability.
If you can select the date and add it to your cart, this means it's available for you to book. If the date is blacked out and you cannot select it, this means the item is booked.
We offer $12 flat rate postage NZ wide for all items (rural delivery & Saturday delivery for late orders incur additional costs), we use NZ Post for all packages and all rentals are posted on overnight courier. This postage cost includes the delivery of the item to you and the return bag (pre-addressed to me) you receive in the bag with your rental.
Saturday Delivery - an extra $5
Rural Delivery - an extra $3
No, rentals are only sent domestically in NZ, I do not post rentals internationally to Australia/rest of the world.
We aim to get rentals to you as early as possible in the week of your event, usually 2-3 days before. The NZ Post service that is used for all rentals is their overnight courier service. Their delivery target for this service is the next working day, once your rental has been sent, you will receive a fulfilment email from our servers with the tracking number for your package so that you can keep an eye on all updates of delivery.
You will also receive your tracking details direct to your inbox once your item has been shipped. The tracking link will be in the email - just click on this and it will take you through to your package info. If you are unable to find your email - please check your junk mail.
Pick up is available from Blenheim and is free of charge.Just select “pick up” at the check-out when making your booking.
Pick up details will be sent out in the week of your event when your garment is ready to be picked up.
Yes we do, for more information on rentals lasting longer than 5 days and how they work please email email@example.com.
Yes we do, certain terms and conditions apply to this, please firstname.lastname@example.org more information on holiday rentals.
If the item that you have rented arrives and does not fit, we can either organise to send a new garment out ( if there is enough time), postage will need to be paid by the renter.
We do not issue refunds or credit voucher codes if the garment does not fit, or if you do not like how it sits on you. This is the risk you take when you rent something without trying it on prior. If you are unsure about sizing, or would like more information on the fit of the garment, feel free to email us email@example.com..nz so we can provide you with more information.
If for whatever reason (event cancelation, you are unable to attend your event etc.) you do not end up wearing the item that you have rented, you will not receive a refund, however a credit maybe issued - this will be on a case by case basis and be valid for one year from date of issue. Please email us.
Please contact our customer support team at firstname.lastname@example.org let us know you forgot to use your code. Then we’ll go from there. Please let us know the original order number.
If your event is postponed/cancelled because of a change in alert levels, you will receive a full store credit which will be valid for one year from date of issue.
If your event is postponed and you would like to have the date of your rental moved to accommodate this please email us and we can do this for you manually.
As in 2020 refunds are not given in these circumstances however store credits will be issued to the full amount of the order placed and be valid for one year from date of issue.
Our cancellation policy is only within 24 hours since you place your order. If you let us know within this time frame, and your item has not already been sent off to you or it has not been taken from our premises, you will be eligible for a full refund.
Any time after this, you will be eligible for a credit voucher code for the amount you paid. The credit voucher code will last up to 12 months and you must use it up within this time frame. For a credit voucher code, the garment must not have already been sent off to you by us, since COVID19 is going to be within our community, placing a rental order is at your own risk. We will no longer be offering the credit voucher code option IF your garment has already been sent out to you.
To be eligible for a credit voucher code, you must fit the following:
- You must let us know prior to use sending out your item to you - The event must be cancelled/postponed due to COVID19
Please email us at email@example.com if your event has been postponed/cancelled.
The best time to place an order for a rental that you are requiring for the upcoming weekend is as early possible, Monday and Tuesday are the recommended days for making orders, as this allows us to get it ready and posted to you in plenty of time for your event.
For orders placed after 1pm on Wednesday's these fall under the late order bracket and are no longer eligible for a refund if they do not arrive to you in time due to postal delays.
Order can be placed up until Thursday evening - Friday morning - these orders need to have Saturday delivery.
Orders cancelled within 24 hours of being placed will be fully refunded, otherwise orders cancelled will be issued with a credit voucher code and be valid for one year from date of issue. Please email us.
No, all cleaning and dry cleaning is taken care of by us and is included in the cost of your rental. All you need to do once you’ve worn the garment is to pop it into the return bag you received and hand it over the counter at an NZ Post shop before 4pm the next working day after your event.
If an item is stained and requires additional dry cleaning, you will be notified of this and the extra costs will be discussed.
Please contact us and we will go from there.
If you stain the item please do not attempt to clean it or get the stain out, just notify us as soon as possible via email and we will assess it when we receive the item back. If it needs extra dry cleaning or treatment you will be notified of this (unless the Dress protection was paid for prior to the hire) and liable to pay for any/all associate costs to get the stain out. If the stain cannot be removed and the garment needs to be replaced you will be liable to pay for the replacement cost of the item. Similarly if you damage and item by rip, tear or otherwise, please do not attempt to fix or repair the item, just email us with a photo of the damage and we will assess the damage when the item is received back by us. You will be liable to pay for any/all associated costs of repairs. If the damage is irreparable and needs to be replaced, you will be liable to pay for the replacement cost of the garment.
We offer dress protection that covers the below and can be added at checkout.
Our dress protection covers you for minor damage to our dresses.
FOR EXAMPLE; Alcohol stains, fake tan, minor pilling, rips and any small alternations or sewing needs thus the dress protection covers the extra costs treasureboxx needs to pay for these minor damages.
Our Dress damage protection cover does not cover the following:
If a dress is returned and deemed not rentable due to excessive staining and or damage, the FULL RRP less your rental cost will need to be paid. In any case this happens you will get to keep the damaged item.
Theft of our dresses.
Not correctly returning the dress. All parcels must be sent back to us at treasureboxx in the postal bag provided and handed over to the cashier at your nearest NZ POST shop. Please make sure the return bag is scanned so you have proof incase a item were to go missing as this will be deemed lost and the full RRP will need to be paid.
If you have accidentally damaged the dress it must be returned to us as it will still be the property of treasureboxx until an outcome is reached.
Any damage to any of our items WITHOUT our dress protection will be charged the cost to repair the minor damage OR the full RRP less your rental price for the dress if the dress is deemed not rentable due to excessive staining and damage.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
We stock a range of items in size 6 – 16, to view everything we have available please visit our website and search your size.
All emails and Facebook/Instagram messages are aimed to be replied to within 48 hours.
Orders can however be placed through the website 24 hours a day, 7 days a week.
We are located in Blenheim - we have in house try ons on a Wednesday afternoon - evening, try ons are by appt only.