Rental Agreement

 R E N T A L   A G R E E M E N T

 

These terms and conditions (the “agreement”) is a legally binding agreement which sets out the policies for teasureboxx Timaru Limited.  This agreement contains all the terms and conditions governing the rental of items from treasureboxx via our website. Please read this Rental Agreement in full before entering or using any part of our website.

 

 1. Purchasing from the website

When you access our website, and hire clothes from treasureboxx Timaru Limited you can choose from a selection of products to rent from our online selection and have them shipped to you.

We accept bookings 12 months in advance, operating under a 'first in, first served' policy. Once the booking has been made, the payment is required to be paid in full to secure your booking. Please note that appropriate cleaning fees are included in the rental price and that flat rate courier fee will be added to your cart at checkout which includes the cost of a prepaid return bag. Please refer to our FAQs for our current delivery fees.

[You can be confident that all of your details are protected by the latest security mechanisms and are used only for the purposes of the transaction fulfilment.]

After placing an order, you will receive an email acknowledging receipt of your order.  This does not mean that your order has been accepted.  Your order constitutes an offer to us to rent the goods.  All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email that confirms that the goods have been dispatched.  We will not be obliged to supply any other goods which may have been part of your order until the dispatch of those goods has been confirmed.

 As we block out items to hire throughout the year on a first come first served basis, once you have placed and order it cannot be cancelled. We nonetheless, reserve the right to cancel any order (including an order that has been confirmed by us) in the event that the goods ordered are no longer available, we believe (solely at our own discretion) that the goods are being hired for commercial purposes or that the order has been placed fraudulently.

Once you have hired your garment for hire from Treasureboxx Timaru Limited you are agreeing to our terms & conditions. Please note the garment is for single use only; the customer who purchased this garment is the only one able to wear this garment. Your garment is for use ONLY on the day you selected to hire when making your purchase. 

  

2.Shipping/delivery/return

We post out rentals from Monday through to Friday and use NZ Post and overnight tracked shipping to deliver them to you. This courier fee is payable by you. Please refer to our FAQs for our shipping rates. 

Saturday delivery is at your risk and will also incur a further fee. Please see our FAQs for our current delivery rates. Delivery times for the garments you have selected to hire may vary based upon product availability, customer delivery address, when you place and order and any other circumstances that could impact delivery. Accordingly, treasureboxx Timaru Limited makes no guarantees as to the actual delivery time. It is your responsibility to ensure you order your garment in sufficient time, allowing for any delivery delays. 

If your order is placed after 7am Monday to Friday it is not guaranteed that it will be able to be sent the same day.

Rentals are to be returned in the prepaid postage bag provided, and to be sent the next business day after your event. (Example: If you rented an item out for an event on a Thursday night, you are required, and liable, to return the garment in the pre-paid courier bag at your local post shop on Friday. Or, if you rented an item out for an event on Friday or Saturday night, you are required, and liable, to return the garment in the pre-paid courier bag at your local post shop on Monday.)

The return MUST be handed over the counter at your nearest post shop to be scanned. The return MUST not be placed into a return or drop box as this delays the return and will be considered late.

Failure to return on time will result in a $25.00 late fee penalty per day that the item is late being returned.

If you fail to return an item in an appropriate time frame affecting our ability to fulfil a follow-on rental, resulting in us having to cancel, and refund the next borrower you are required, and liable, to pay for all associated refund costs.

If delivery has been attempted but not successful, and redelivery does not arrive at your desired time, we do not reimburse you for this - it is your responsibility to be accessible for the courier to successfully deliver the arrival of your garment.

 

{Usually dresses are hired over a weekend (Friday-Sunday). They get couriered back to us on a Monday which is an overnight courier so we receive them back from the girls who wore them the weekend before, on the Tuesday. We then wash these dresses (whether it be dryclean overnight or hand wash) and let them dry overnight. You item will be shipping either Tuesday afternoon or Wednesday morning on an overnight courier for you to receive your item on Thursday. If there is any disruption to the above we will email you}.

EXTENDED RENTAL; 

Treasureboxx Timaru Limited does offer extended hire if you would like to purchase this for your holiday away/overseas or longer than one weekend. The cost of an extended hire will be the original hire fee plus only $50 more! If you're interested in an extended hire on a garment please contact us info@treasureboxx.co.nz.

CANCELLATION PERIOD; 

Our cancellation policy is 6 hours. If 6 hours has passed since your hire with Treasureboxx Timaru Limited has gone through we will not refund you, we will offer a store credit to use for your next hire with us. If your order has been shipped within this period, we cannot offer you a refund.

 

 3. Pick up and drop off

You may pick up and drop off the garment free of charge. We are based in Timaru, pick up details will be emailed to you in the week of your event. 

If you are dropping the item back to us, we require the item to be returned the next day (Example: if you rent something on a Saturday it must be returned on the Sunday or Monday). Failure to do so will result in a $25.00 late fee penalty per day that the item is not returned.

*We don't do pick up/drops off on the weekend.

 

4. Late Orders Placed 

If your order is placed within 2 working days before your event date this constitutes a late order.

For weekend rentals, if your order is placed after 3pm on Wednesday this constitutes a late order as I cannot send the rental the same day.

 

5. Refunds

All our garments are checked before they are sent out to you and in the unlikely event that your garment arrives damaged we may at our discretion provide you with a refund. We will refund you your rental price provided we are satisfied that the garment was already damaged when it reached you and that the proper procedures below were followed. In order to process your return, please first provide photo evidence of the damage and email it to us on the date it arrives. The photo must be timestamped and the garment must be unworn by you. If you fail to email us the photo within this timeframe we are unable to provide a refund. 

As our rentals are booked far in advance, if things change and you no longer require the hired garment, you will not receive a refund however a credit can be issued.

If your event is cancelled and you do not wear the garment you will not receive a refund however a credit can be issued.

Refunds will be given for a fault in the postal system not delivering the item on time (unless the order was placed within 2 working days of the rental date; constituting a late order). We aim to send out our garments with plenty of time to arrive, and with all the correct postal stickers to ensure that they do arrive on time; it is possible however for there to be a delay in the courier system, in which case a refund or store credit will be issued (unless it was a late order).

Also, unless the goods are faulty or not as ordered, the delivery charges and cost of returning the goods will not be refunded.

If it has been 24 hours since the parcel has arrived, we will assume you are satisfied with the garment and no refunds will be issued.

** The only exception to this is if your event is postponed/cancelled because of a change in covid-19 related alert levels, you will receive a full store credit - this credit won't expire.

 

6. Late or no returns 

We try our best to ensure that all your rental garments arrive on time and this relies heavily on timely returns. Garments can be consistently booked out and by delaying the return of a garment it can potentially inconvenience the following rental customer. If garments are not returned on the agreed return date, a late fee of $25 per day will be charged for every day it is late plus the cost of any subsequent rentals that had to be cancelled due to the late return (same rules apply if an item is damaged and subsequent rentals have to be cancelled due to the damage by you, you are liable for the full refund amount).

In the case that a garment is not returned at all, due to it being stolen, lost, or kept by the borrower, the full RRP will be charged on top of the hire price that was paid.

Whether the garment is returned late or not returned at all, we reserve the right to charge back the late fee or the full RRP of the garment (as applicable) to your original payment method.

 

7. Damage by you to the garment

Our biggest piece of advice, when wearing a hire garment is to treat it as if it were your own and make sure the dress protection is purchased. In the event that the garment is damaged whilst in your care, the best thing to do is to not stress and notify us as soon as possible so we can come up with a quick solution. Please email us as soon as possible and in any event no later than the day after your event.

If damage does occur, you are liable to pay for the full cost of any/all repairs. Please refer to our FAQ for our current charges. If the garment cannot be repaired to an appropriate standard, you are liable to pay the full RRP of the garment as stated in the product listing, or the costs associated to replace the garment.

 

8. Cleaning

We hire our garments to you on the understanding that they are returned in an undamaged condition. Our clothes are the sole responsibility of the hirer and we therefore expect you to take good care of our products. Minor spillages and small marks are inevitable and we wash all garments on return and treat marks or stains appropriately. If washing does not remove the marks/stains and dry cleaning is required, you are responsible to pay for this. This will be assessed on a case by case basis.

 

10. Try ons

 

TRY ONS: Fittings are available on a Thursday afternoon - evening. Please email us at info@treasureboxx.co.nz to make arrangements. 

Postal try ons are available across the country. These are sent on a Friday afternoon. Please email us on a Friday with the dresses you would like to try so we can see if they are available and sort payment. 

 

11. Other

You agree that any photos you send of yourself in our clothing may appear on any/all of our social media accounts, or on https://treasureboxx.co.nz/

 

Please note; Due to the items being rentals they may have subtle signs of love and wear. As it’s not often a brand new unworn piece as you would find in a retail store, please consider there may be the odd little pill or little mark. 

 

DISCLAIMER ; All items are bought out of good faith, off various designer websites and second hand websites in New Zealand and Australia. Some items are sourced manufacturer samples and or one off samples. 

RENT

Book your favourite style online for the day you will be wearing the item and we'll deliver it to your door anywhere in New Zealand 1 –3 days before required.

WEAR

Look amazing at your event and make sure you tag us on instagram or send images through to our email – we’d love to see them.

RETURN

Place your item in the prepaid return bag provided and hand it over the counter at your nearest post shop to be scanned – the next business day. Please DO NOT use a post box.

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